Frequently Asked Questions

To help you understand and know your player better, we have collected here the answers to the most common questions, received by our Support Department.

1. I got KEO as a present but I do not know anything about MP3/MP4 players… Please, HELP!



2. How to load music / video / text / image files onto my player?



3. How do I scroll between music/video/image files to select the one that I want to play?



4. How do I get my music files from CD onto the player?



5. Can KEO play music/videos that I have purchased from i-Tunes? What about other DRM-protected audio files, will KEO play them?



6. How to convert .WAV and .OGG files into the format understandable for my KEO?



7. How do I load video files on my KEO?



8. How do I get “Game Section” to work?



9. Where’s the microphone on this thing?



10. What Operating Systems is it compatible with?



11. How to use “Karaoke / Lyrics display” feature?



12. How to use “PhoneBook” feature?



13. Where can i find video/audio files for my player?



14. My screen goes dark too quickly, how can I adjust these settings?



15. Does KEO have a true digital FM radio tuner?
    Can I really record my FM radio station with it?
    Can I save it to Favorites list?



16. I upload images/music/video files to my KEO but it doesn't "see" them.



17. I accidentally deleted all demo media files on my player. Can I get them back?



18. What if my question is not in this list?