Support and Troubleshooting:
What to do about “Cannot
copy 'song-name'. The directory or file cannot be
created” message?
This message usually appears when an error occured
in a file system of the player:
To remedy it we recommend you using “MP3 Player
Disc Tool”, which may be found in “Program
Files” -> “MP3 Utilities” folder
when you install “AMV(IMV) pack” from
a bundled CD (or download
it here).
- Connect your KEO player to your PC;
- Wait about 30 seconds until it will be recognized
by your computer;
- Launch "MP3 Player Disc Tool”, which
may be found in “Program Files” ->
“MP3 Utilities”.
You will get the following window:
- (1) Make sure your KEO player removable drive is
highlighted in it;
- (2) Select "Quick/Full/Low" formatting
option. For majority of cases "Quick" would
be enough;
- (3) This is an advanced option for experienced users
only. Do not tick it unless you are planning to boot
your PC from your player;
- (4) Click "Start" and wait till you get
a successful completeion message;
After that - close the program and try to upload your
songs to the player again. The issue should be resolved.
NOTE: all data on your player will
be erased in the process of its’ disk formatting!
Make sure to have a backup copy of all your files
from the player if you want to keep them.
If it does not help and you keep getting “Disc
Error” message even after re-formatting the
player’s disc, please follow the instructions
on “Firmware
Upgrade” procedure.
If this procedure also fails to help – please
fill in the RMA
form and send it to us at: support@icetechusa.com
We will contact you regarding your product within
1-2 business days.
|
